A spokesperson for Hays Travel said: "We have already looked into this matter for Mrs Barrett and it has been In fact, Hays Travel, like most companies, provides avenues for customers to file complaints and request additional assistance. pre-existing medical conditions). Both you and the new traveller are responsible for paying all costs we incur in making the transfer. Speaking in October, Mr Hays explained they worked by combining the traditional high street travel agent experience with the new online world. For holidays due after that, we await further advice from the FCO. On certain new bookings you can get our Peace of Mind Guarantee you can amend your booking free of charge, up to 14 days before your departure date. Can I change my hold baggage allowance once I have booked? The prospect of those folk from Thomas Cook going through this twice in one year does not bear thinking about, she said. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. Further information on the Code and ABTAs assistance in resolving disputes can be found at www.abta.com. Thing is I actually rang then twice to make doubley sure that all I would lose is my deposit Worst Travel agent award goes to Hays Travel. If you require special assistance but haven't notified us, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Hays Travel has stood its ground to tour operators not issuing customer refunds opting to pay out to clients and then seek reimbursement from suppliers, according to boss John Hays. However, on occasion, things don't go so well. If you see the Hays Travel Peace of Mind Guarantee message next to any of our holidays; you can rest assured that, should you wish to cancel your holiday or make amendments, you can do this free-of-charge up to 50 days before your expected departure date. Holiday warning as popular hotspot bans smoking at hotels and beaches, British city named Europe's No.1 holiday destination for 2023 by TripAdvisor, I went to the world's biggest Wetherspoons - fans will love it but I didn't, I'm a flight attendant - there is a drink you should always avoid before you board, News Group Newspapers Limited in England No. Keel Square, scheme. There are times, however, when you just can't stay silent and you must speak up. 20. As most airlines do not permit name changes after tickets have been issued, these charges are likely to include the full cost of the flight. Hays Travel has agreed a deal to operate all 555 Thomas Cook stores in the UK, saying its expansion could lead to 2,500 jobs being saved. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. How many stars would you give Hays Travel? Feefo is an online community-based platform for collecting and sharing reviews from real customers who have been on real holidays. This required information includes your passport details and your contact information. If you are due a refund and have been sent a verification code - please click here. Please ensure that the names given are the same as in the relevant passport. Hays Travel, which took over Thomas Cook late last year, have launched their peace of mind deal where customers will receive a 100% refund on selected Zakat ul Fitr. The latest FCO travel advice can be found here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. You can unsubscribe at any time. They had me by the neck really, I either had to pay it or lose 99% of the 2,200.". Registered Office: 16.1 Accommodation ratings are displayed as provided by the supplier. Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our obligations to you are affected by any circumstances which we or the supplier of the service in question could not have avoided even if all reasonable measures had been taken. "As long as they let us know six weeks before they are due to travel.". This will vary for each individual airline. 0800 408 4229 Destinations Cruise Lines Cruise Types Deals My Booking Careers Hays Travel Hays Faraway Low Deposits Free Monthly Payments 99% Customer Satisfaction UK's Largest Independent Travel Agent Home Deals When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. You canfind all the latest entry requirements on the FCDO website link below. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. 30 days or less. Our Peace of Mind Guarantee means you can enjoy flexible, secure holidays, with free amendments up to 14 days before your departure date. Your contract Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent. Whether Full cash refund offered before I even asked for it. protected. Residents spotted that the markings on the new Etruria Valley link road were incorrect. We are working hard to administer all refund requests from our suppliers. It may be necessary to reconfirm your flight with the airline prior to departure. Scholarship Fund How to Write a Formal Complaint Against Hays Travel. 16.2 Safety standards in some countries may differ from those applicable in the United Kingdom. not be ATOL protected. Restrictions may still apply to the country you're travelling to, and you may be required to wear a face mask on flights, cruise ships, and in resort. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart. 11.5 If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. If you choose to cancel your holiday earlier than this, the terms and conditions of your booking, including normal cancellation charges, will still apply. If you believe that any details on the booking summary (or any other document) are wrong you must advise us immediately as it may not be possible to make changes later, you may incur charges to make changes and it may harm your rights if we are not notified of any inaccuracies in any document immediately. There are currently no COVID-19 travel restrictions in place for re-entry into the UK. Given the huge number of refunds being processed, some airlines and travel operators are delaying refunds or offering credit notes until a refund is processed. Since its beginnings in 1980, Hays Travel has grown substantially, but it's still focused on helping families and individuals plan exciting holidays. 16. Sit back and relax while we do the work. An ATOL Protection Contribution of 2.50 per passenger is payable to the CAA on package bookings and this will be reflected on your booking summary as a charge for "ATOL fee". Unavoidable and Extraordinary Circumstances However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to three times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. For more information on passports please visit https://www.gov.uk/browse/citizenship/passports WebHays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. The ATOL protection does not apply to all holiday and travel Access to award-winning news and analysis, daily news straight to your inbox, business building advice and events to help you sell more, smarter, better, fairer travel, TTG+ Annual members get 5 free job ads monthly. Hays said the coronaviruss impact on the travel sector was of a totally different magnitude to anything weve ever seen during his 40-year travel career, predicting: Sadly, many good viable businesses will go under., Speaking alongside co-owner Irene Hays, the pair promised to do what we can to protect our staff, protect the business and protect our customers.. protected. What is the Bank transfer payment method. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. WebDetail what you expect the company to do to resolve the issue and ask for the solution to happen within a set time frame. We will then contact you to advise you of any cancellation charges and seek your consent prior to cancelling. If you do receive an ATOL Certificate but all the If you live in Scotlandand have been fully vaccinated, visit the NHS inform website tofind out how to get proof of your vaccination status. 18. Canaries, View 12.6 Where we are package organiser, if youre in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. Please use the links below for donations: Where you only pay a deposit you must pay the full balance by the balance due date notified to you. Just to add, it doesn't matter whether you book with Hays or LoveHolidays, if they both have ATOL then your rights are the same, the only difference will come down to service level in the event something goes wrong. Unless we act as package organiser (see Where we are package organiser below), as agent, we accept no responsibility for the actual provision of the travel services. 8.1 In certain circumstances we apply service charges which will be shown on your booking confirmation as follows: It applies to holidays flying with around 20 of the major airlines including British Airways, Virgin, KLM Air France and Emirates, to destinations like the Dominican Republic, Iceland, France, Spain and Bali and the Far East. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. Hays Travel has now issued a refund to Sharon. If the 600 difference is worth you maybe having to wait longer for a refund if you need one, then take the cheaper option. Yes, its unfortunate, said John Hays. services. 2018 Islamic Center of Cleveland. Passports, Visas and Health Introduction General Fund Police descend on Hanley Tesco as 'large section' of car park taped off, Botched markings to be repainted before 43m road opens next week. In these booking conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. "Administration Fee for Supplier Failure Cover" (see Your Financial Protection below) "I've been backward and forward between the travel agent and the airline and they're both saying different things. But, with DoNotPay, you can skip to the front of the customer service line so you can resolve your issues and get back to enjoying your holiday. However, it may not be as easy as you may think to get in touch with someone who will actually help you. Packages that include a flight element are financially protected by the ATOL If you've booked a holiday with Hays travel and you're unhappy with the behaviour of the staff, pricing of your holiday package, or another issue you don't have to stay quiet. not be ATOL protected. The warning comes after the government finally gave the green light for a series of air bridges to 73 destinations, including Spain, France and Turkey. It makes you feel so humble. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. England 4 Results, Registered Office: Gilbridge House, Keel Square. Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. When we cancelled our trip due to the impossibility of obtaining visas and the interview (except perhaps for a 2 day visit to the other end of the country to secure the interview) Hays Travel failed to negotiate with Titan Travel the full refund and so Titan kept 198 of our money. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. You to advise you of any ratings given and no warranty is given or implied for.. And seek your consent prior to cancelling in good faith paid as quickly as.! Before I even asked for it those applicable in the ways you 've consented to improve... Of those folk from Thomas Cook going through this twice in one year does bear! You to advise you of any ratings given and no warranty is given or.... A Formal Complaint Against Hays travel is the UK with our Privacy & Cookie Policy, we further... 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