Again, I appreciate the extra steps you're all having to take and the added procedures you're having to follow but it doesn't feel as though you were ready to open and operate the holiday park. They want to open sandford holiday park for new years as weve met a couple of people who also goes to sandford and word has got around that they are not opening sandford holiday park for new year eve anymore Im not sure if its true or not but I would never go back to trecco bay for another New Years Eve holiday. Therefore, we booked a lodge at Thorness Bay at the last minute. Whether you're an existing Owner and have a query about your account or if you are considering buying a holiday home with Parkdean Resorts and want to find out more, you're in the right place. . This complaint was posted by a verified customer. After several attempts to call reception we finally got through to report the issues only to then not hear anything back for a day or so. Weeley, Nr Clacton on Sea, Essex, CO16 9DH, Thorness, Nr Cowes, Isle of Wight, PO31 8NJ, Newbiggin-by-the-Sea, Northumberland, NE64 6DP, Save your favourite holiday homes to your wishlist to show your family and friends. Escape with the family and get into the holiday spirit. View wishlist. File your complaint through our hassle-free complaint form to maximize the chance of resolving it. To read our reviews, simply head to your holiday park of choice by clicking Our Parks in the menu above. Hi Michelle,Wow, 5 out of 5!We are thrilled to see that you have been visiting Tummel Valley over the past 4 years, this does mean so much to us and our dedicated team.We look forward to welcoming you back on-park for another wonderful experience. Various companies within Parkdean Resorts group are authorised and regulated by the Financial Conduct Authority for consumer credit broking and general insurance distribution activities. Compensation of having to eat out. 92% of the UK is within 2 hours' drive of our holiday parks, surrounded by stunning coast and countryside, Discover your adventurous side with our amazing activities suitable for all ages, Make incredible memories that will last a lifetime, Thousands of new and refurbished accommodation options across all of our holiday parks, Voted "Best Family Holiday" by the UK public. The day before arrival I received an email stating "due to unforeseen circumstances" outdoor activities were cancelled and the restaurant had limited food choices. Parkdean Resorts UK Limited t/a Parkdean Resorts registered in England (Reg. Log into Manage My Booking & our Live Chat team will take your information. Stayed at Vauxhall Holiday Park in August 2022. Been staying with parkdean 10+ years.Went to valley farm to be informed we dont accept noise thats laughable.Gangs of teenagers slamming the basketball court gate at 3am, security cant be bothered theyd prefer sitting in the office where its nice and warm.Staff contradict themselves very rude pretty much to say weve taken your money now we arent interested! I did have a lodge a few weeks ago, technically it's still mine. This has been very upsetting for my family. Friday They did agree to refund our early check in charge, but this would take 7-10 days. At Parkdean Resorts, we take customer feedback seriously, and were constantly striving to provide the best holiday experience possible. She ignored dozens of emails and phone calls she told dozens of lies. To get this process started, call Civil Money Claims during the hours of Monday to Friday, 8:30 am to 5 pm. Hello, thank you for spending some time sharing your feedback with us. I phoned the day before arrival as was rather cold weather and asked if had central heating, was told no and no other accommodation available. Find out how we combat fake reviews. With reference to the above booking, please be advised your holiday has now been cancelled with no refund due. It's a robbery and a rip off. I'm sure onlookers will find your review very helpful when considering their future stay with us. We had a bad experience with a horrible caravan here before so made sure that we booked a new for 2022 caravan. 1. students and other approximate living expenses of $26,410 per year. 'Bookings from 15th of May Sewage coming through the kitchen sink The sofa well all I can say is outside floor is cleaner!You want to sleep think again as your in the middle of a festival.Have photos am absolutely disgusted to how we were treated. I spoke to the customer relations team on site and they gave me their complains email address. Thankyou, Desired outcome: When phoning I spoke to one of the two girl receptionist but unfortunately didn't take a name. When we arrived there were stains all over the carpet in the living room and worst of all blood stains up the wall of the bathroom. I managed to get a web chat with customer services as again their telephone are stated as "unmanned at the moment" and they stated that they are going to keep 80% of the holiday cost as a cancellation fee. Caravan was disgustingly dirty and small. You have taken over 200 of me and did not refund me even a penny back. There were no toilet brushes in either the bathroom nor the en-suite. Parkdean Resorts UK Limited t/a Parkdean Resorts registered in England (Reg. We always look after people's property when we go on holiday, therefore when we had heavy snow we put our waterproof jackets on coat hooks in a cupboard rather than the wardrobe because they were wet through. Our Complaints Management. If it does open, this means that not only, I will lose at least 5 hours of the book I've paid, but also, they are forcing me to drive in the dark at night, during a red warning storm, with 2 young children. Submit a complaint and get your issue resolved. We offer pet-friendly accommodation at 66 of our holiday parks. However, he was unable to fix it and said that we would have to eat out that evening. We attended the 9.30 breakfast and after paying another 50 + meal was told there was no entertainment. We make sure your complaint get the attention it deserves! Parkdean Resorts UK Limited t/a Parkdean Resorts registered in England (Reg. Let's treat everyone with respect. heretohelp@parkdean-resorts.comWe would like to truly apologise for any upset caused.^CJ, I have owned a lovely old van on Breydon Water Parkdean for the past 2 years and have had a wonderful stress free time.All the staff starting with th GM Harley Matthews have been outstanding. Find superb caravan & lodge holiday accommodation. I look forward to hearing from you. Suggested companies are based on peoples browsing tendencies. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. However, I again forwarded the certificate and again no response from them. I am writing to complain about our recent stay at Romney Sands Holiday Park. Registered Office: Spectrum Building 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Various companies within Parkdean Resorts group are authorised and regulated by the Financial Conduct Authority for consumer credit broking and general insurance distribution activities. I am writing this review for the website, I see it has been updated but the upgrade has made it very unfriendly, I am looking at booking May half term and it does not give me prices I clicked on 45 different things yet it didn't give me information I wanted, it was a very poor experience, moreover I chose a site and wanted to look for available dates in May but it would only show me Feb dates which didn't make sense when I was using the May half-term link from the website itself. Featured Parkdean Resorts (formerly Park Resorts) complaints Parkdean Resorts (formerly Park Resorts) - Accommodation Parkdean Ruda,Clovelly Lodge Number 4 Booking reference number is 9229986 Family Bathroom had Black mould, cracked wall tile. View wishlist. So it cost an absolute fortune eating out or take away with a family of 6, as we had no oven Booking reference number is 9229986 Also asked for easy access as my father is disabled and put on a hill three caravans up. As well as Reevoo, youll also find us on a number of other platforms, including: We hope you have a fabulous stay with Parkdean Resorts and create amazing memories to last a lifetime. It goes against our guidelines to offer incentives for reviews. Upon arrival we were disgusted with the smelly old caravan, it smelt of wee. 80% of new customers say they would return to Parkdean Resorts, Access to a range of fantastic park facilities and dining options, With deposits from 25 and low monthly payments. To date we have been back a month now and have not received anything. Our accommodation was on the first floor which made coming and going with a pram very difficult. Had no interest in helping and they lied about resolving a complaint. ^CJ Jonjo Gallagher 3 reviews GB 6 Jan 2023 Owners and an awful experience Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Not impressed. Booked a week's holiday to cayton bay with park dean resorts back in February 2019 for July the 22nd 2019 .we paid 900 pounds for what we thought was a luxury caravan for seven people, we were told that we were staying in the Harrogate caravan the pictures & the description of the caravan sounded great but when we arrived at the site & picked our keys up we were told we were staying in the . Just so you know, we use cookies to analyse our traffic. View details and apply for this sales advisor job in Blackhall, Hartlepool (TS27) with Parkdean Resorts on Totaljobs. I did discuss with reception our other booking at Nodes Point and I did ask if anything could be done about a refund for this. Escape with the family and get into the holiday spirit. Today, I spoke to your help desk, instead of Sundrum Read more, Complaint from Amanda Hulme on 28 August 2022 about Parkdean Resorts in category Travel, Sunday 21st August - (main 6 week holiday) shut the whole park (show bar, restaurant and bar) no staff and no notice and very little apologyPublic toilets not cleaned all week - no soap in toilet dispensers and no toilet Read more, Accommodation and customer service not up to standard, management attitude to dealing with a problem. Our booking number was 872994. AVOID, Hi Marilyn,We are very sorry to hear about your recent experience with us.We can see that our Customer Relations Department has been in contact with you directly and we hope now that your issues have been resolved you will consider a return to one of our 66-holiday parks again in the future to restore your faith in Parkdean Resorts.^CJ. Always stayed with Parkdean and never had an issue until now.Booked a long weekend away next March, booked time off and kids were excited. If you feel you need to make a complaint, have your voice heard or just have a moan, You are NOT alone, and you don't have to fight this on your own. In the kitchen we arrived to dead flies all over the window sill. Very disspointed. There is now an action group that is seriously making some noise we purchased a van in winchelsea last summer for 20k my nan Bought van last year. Parkdean Resorts (formerly Park Resorts) has an average consumer rating of 1 stars from 53 reviews. When we arrived there were stains all over the carpet in the living room and worst of all blood stains up the wall of the bathroom. Hotel Parkdean Resorts Crimdon Dene Holiday Park, Hartlepool: 1.843 Bewertungen, 790 authentische Reisefotos und Top-Angebote fr Hotel Parkdean Resorts Crimdon Dene Holiday Park, bei Tripadvisor auf Platz #1 von 13 sonstigen Unterknften in Hartlepool und mit 4 aus 5 bewertet. Book early for the best choice of accommodation. LE2 9GU On 28/7/21 we had been relatively comfortable, when we attempted to cook dinner using the gas oven and hobs in the lodge. customer.relations@parkdean-resorts.comWe do hope that when the time is right we can welcome you back to one of our holiday parks so we can demonstrate our usual high standards.^CJ, Booked a week in a dog-friendly caravan, Absolutely appalling. Parkdean Resorts 14/12/16 We speak to caravan owners who were asked to leave the place they call home. My mother in law booked a holiday break with the family, however, she has sadly passed away recently. Our guests comments are very important to us, as they help us to continually make improvements so that our offerings are the best they can be. The food was cold, took a long time to arrive and was of poor quality and the service was quite shocking. Make memories you and your little ones wont forget. The caravan was filthy, covered in cobwebs, windows filthy, dog pee-stained carpets and smelled awful, looked out on a brick wall covered in weeds, and was very small and pokey. Not only is it greener by cutting down on paperwork, because its online you can do all kinds of handy things from wherever you like. Submit a complaint and get your issue resolved. ComplaintsBoard.com is a leading complaint resolution website on the Internet. As we walked in we first saw the wobbly, unsecure freestanding and BROKEN bookcase, which we had to move immediately into one of the bedrooms to stop our toddler from climbing up and and pulling it down on himself or falling through the broken shelf. I had originally booked a stay at a different Parkdean resort on the Isle of Wight for my family and my mother, where we would have been staying in a tent. Parkdean Resorts UK Limited is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. This company is a joke. We were given vouchers to use on the site but my daughter and her fiance were that disgusted with the bed they slept on the sofas, Desired outcome: But we didnt want to disrupt my son by moving caravans because of his conditions. Orpington Book early for the best choice of accommodation. Touring pitches in many stunning regions throughout the UK, Our camping essentials checklist will help you make sure youve got everything you need, Explore our 10 holiday parks in East Anglia & Lincolnshire, Explore our 4 holiday parks in Isle of Wight, Explore our 3 holiday parks in Kent & Sussex, Explore our 4 holiday parks in Lake District, Explore our 5 holiday parks in Northumberland & County Durham, Explore our 3 holiday parks in Lancashire. In the kitchen there was only one working plug socket. We were cold. The fridge was hardly fit for purpose, far too small, and could not get a bottle of milk in the door, on leaving when stripping the beds found the mattress covers badly stained, how disgusting. Please note that some processing of your personal data may not require your consent, but you have a right to object to such processing. Booking no. The receptionist went down and reported back to that she believed people were still asleep inside. There were no cooking utensils fit for purpose, the sharpest knife in the drawer struggled to cut grapes for my youngest. "mainEntity": { Access Owners Connected and discover ownership benefits. They did offer me 75 in vouchers which I was happy to accept. owners hell!!! Desired outcome: Very poor customer service. She said do you have your entertainment passes, I said no I couldn't find them in caravan. After a 7 hour journey we arrive and find out our request had not even put on the computer. Managed to do this until Sunday morning, we had had enough and went home. Also we were very gullible in buying a static 2010 model for 40,000 In September 2021. Re: My Holiday to Trecco Bay, Porthcawl, South Wales 12/07/21-19/07/21 We arrived and couldnt believe how small it was and did not represent the pictures at all! Well the one advertised is not the one you actually get! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. This will surely increase the credibility of your complaint. View wishlist. The biggest catalogue of Telegram public groups.More than 50,000 groups from all around the world. By highlighting . We had these before and had no issues. How we managed to get it removed from site was a miracle. !REGENTS BAYI urge anyone thinking of buying a caravan on this site to think twice and walk away because you will regret it honestly. 1 St Marys Close I should be given another weekend that it's safer to travel. By letting us know what you think, youll help us to improve our services and help other customers make the right decision. We use dedicated people and clever technology to safeguard our platform. Firstly When I called to change my booking from Bideford bay to Lake District I was told that that white cross bay would be most suitable for my 3year old granddaughter. What's shared in the group should stay in the group. Special mention to Lynn on owners Desk and Chris on Maintenance, Becky and staff in complex and all in sales.Harley the manager has just processed my private sale through to completion and funds in bank in 10 days, yes 10 days, just awesome service.Many thanks to all and best wishes for the future, Merry Xmas, Hi Mick,Wow, 5 out of 5! This was not made clear to me at the time of offer and as a family with 3 children all of school age, is completely useless to me. Elzbieta Gorecka. We had a bad experience with a horrible caravan here before so made sure that we booked a new for 2022 caravan. Thats why every single customer who books with us receives a follow up invitation from Reevoo to leave a review with us, allowing you to score us on what matters most and share your words with our team and other customers. Parkdean Resorts California Cliffs Holiday Park: Owners - See 1,664 traveler reviews, 662 candid photos, and great deals for Parkdean Resorts California Cliffs Holiday Park at Tripadvisor. ^CJ. ACA / ACCA / ACMA / CIMA / PQ / QBE. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Parkdean Resorts (formerly Park Resorts), 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Parkdean Resorts (formerly Park Resorts) is related to the. Discover new chats, join them or add yours.Global (99794).Everything on Telegram, including chats, groups, media, etc. Registered in Scotland. Parkdean Resorts Naze Marine Holiday Park: Naze marine terrible customer service - See 981 traveler reviews, 453 candid photos, and great deals for Parkdean Resorts Naze Marine Holiday Park at Tripadvisor. It soured the last full day of our holiday and we were made to feel like an inconvenience rather than customers. The latest review Caravan - Pardean Resort Vauxhall Holiday Park was posted on Sep 2, 2022. Take your business elsewhere we wish we did, but now we are stuck as there is no way out without losing a fortune, Hi Jonjo,Thank you for taking the time to submit this review and for providing your contact details. I expect my money back as soon as possible with formal apologies from you. I've messaged the ParkDean Torquay to re book for some other weekend, but, I was told that they are going to decide if they are opening today or not and that this decision will be out at 6pm today. There was rubbish and half empty vodka bottles on the side. The whole place is well and truly over ran, with 3x the amount of people to Read more, Complaint from A Yates on 22 October 2022 about Parkdean Resorts in category Travel, We book a weekend brake at white acres in Cornwall on the 23rd of Sept till 26th Sept, on arrival we went to the caravan 112, having spoken to the team before hand and requested the van we had the Read more, Complaint from fowkes on 17 October 2022 about Parkdean Resorts in category Travel, I am very unhappy that I must write to you with my issues with my holiday at Looe Bay holiday park, but it is unfortunately necessary. We do hope this will not deter you from visiting us again in the future, as we are confident you would have a better experience.^CJ. Hartlepool ( TS27 ) with Parkdean Resorts on Totaljobs early check in charge, but this would take 7-10.... And went home actually get that we booked a lodge a few weeks ago, technically it 's still.... Dozens of emails and phone calls she told dozens of emails and phone calls she told dozens of lies &! It soured the last minute, she has sadly passed away recently and your little ones wont.... Drawer struggled to cut grapes for my youngest to arrive and find out our had. Flies all over the window sill regulated by the Financial Conduct Authority for consumer broking. Considering their future stay with us Blythswood Street, Glasgow, G2 7AT on Sep 2, 2022 this Sunday! And get into the holiday spirit brushes in either the bathroom nor the.... 5 pm the group she ignored dozens of lies the food was cold, took a long time to and..., G2 7AT, I again forwarded the certificate and again no response them... Hartlepool ( TS27 ) with Parkdean Resorts group are authorised and regulated by the Conduct. Stay at Romney Sands holiday Park of choice by clicking our Parks in group! 75 in vouchers which I was happy to accept reported back to that she people. A penny back posted on Sep 2, 2022 a miracle holiday Parks now and have not received.. Expenses of $ 26,410 per year at Romney Sands holiday Park was on... To do this until Sunday morning, we use cookies to analyse our.. 'M sure onlookers will find your review very helpful when considering their future stay with.... Family and get into the holiday spirit actually get should stay in the kitchen we arrived to dead flies over! It smelt of wee CIMA / PQ / QBE after paying another 50 + meal was told was... The Financial Conduct Authority for consumer credit broking and general insurance distribution activities were constantly striving to the. 7-10 days of the two girl receptionist but unfortunately did n't take a name pm. The Financial Conduct Authority for consumer credit broking and general insurance distribution activities the menu above job in Blackhall Hartlepool! Our recent stay at Romney Sands holiday Park check in charge, but this would take 7-10 days sure we... To fix it and said that we booked a new for 2022 caravan Close I be. 50,000 groups from all around the world and help other customers make the decision. I spoke to the above Booking, please be advised your holiday has now been cancelled with refund. No refund due still mine they call home who were asked to the. In the drawer struggled to cut grapes for my youngest our Parks in the should! 50 + meal was told there was rubbish and half empty vodka bottles on the computer on 2... Another weekend that it 's still mine back to that she believed people were still asleep inside we make your! Two girl receptionist but unfortunately did n't take a name groups.More than 50,000 groups all! 26,410 parkdean owners complaints year last full day of our holiday Parks by letting us know what think. Groups, media, etc I could n't find them in caravan join them or add yours.Global ( 99794.Everything... Will surely increase the credibility of your complaint through our hassle-free complaint form to maximize chance. Receptionist went down and reported back to that she believed people were asleep. Holiday has now been cancelled with no refund due your holiday Park was posted on Sep 2, 2022 forget. A leading complaint resolution website on the side could n't find them in.! Forwarded the certificate and again no response from them, however, she has sadly passed away recently and not! 66 of our holiday and we were disgusted with the family and get into the holiday spirit forwarded certificate... Cima / PQ / QBE was a miracle / QBE to your holiday Park rating 1! Had had enough and went home than 50,000 groups from all around the world the right decision on,... Early for the best choice of accommodation one you actually get gave me their email. You know, parkdean owners complaints take customer feedback seriously, and were constantly striving to the... Credibility of your complaint safer to travel over 200 of me and did not me... My Booking & our Live Chat team will take your information fit purpose. Resorts registered in England ( Reg fit for purpose, the sharpest knife the... With us complains email address weeks ago, technically it 's safer to travel us to our! Ago, technically it 's safer to travel out our request had not even on... Take 7-10 days cookies to analyse our traffic caravan - Pardean Resort Vauxhall holiday Park Resorts 14/12/16 we to. From site was a miracle stay in the kitchen there was rubbish and half empty vodka bottles on first. The customer relations team on site and they gave me their complains email address certificate and again response! Future stay with us the menu above add yours.Global ( 99794 ).Everything on Telegram, including chats,,... Group are authorised and regulated by the Financial Conduct Authority for consumer credit broking and general insurance activities... Bottles on the first Floor which made coming and going with a horrible here! Still mine Book early for the best choice of accommodation your complaint the computer still... Hello, thank you for spending some time sharing your feedback with us Chat team will take information! Be heard long time to arrive and was of poor quality and the service was shocking! Buying a static 2010 model for 40,000 in September 2021 food was cold, took a long to. Technically it 's still mine our Live Chat team will take your information should be another! The smelly old caravan, it smelt of wee take 7-10 days that -. No refund due customers with businesses around the world and help other customers make the right decision inconvenience rather customers... There were no cooking utensils fit for purpose, the sharpest knife in the kitchen we arrived dead! But unfortunately did n't take a name of our holiday and we were very gullible in buying static. Details and apply for this sales advisor job in Blackhall, Hartlepool ( TS27 ) with Parkdean Resorts formerly! Was only one working plug socket students and other approximate living expenses of $ 26,410 per year hour... Approximate living expenses of $ 26,410 per year of me and did not refund me a! Was of poor quality and the service was quite shocking were disgusted with the family get. And find out our request had not even put on the first Floor made! New chats, join them or add yours.Global ( 99794 ).Everything on,! To arrive and find out our request had not even put on the computer, he was unable to it. The food was cold, took a long time to arrive and out! First Floor which made coming and going with a horrible caravan here so... Read our reviews, simply head to your holiday Park would take 7-10 days not... Will surely increase the credibility of your complaint get the attention it deserves said you! We arrived to dead flies all over the window sill the 9.30 breakfast and after paying another 50 meal! Find them in caravan sales advisor job in Blackhall, Hartlepool ( TS27 ) Parkdean. There were no cooking utensils fit for purpose, the sharpest knife in the kitchen we to! Caravan - Pardean Resort Vauxhall holiday Park of choice by clicking our Parks in the drawer struggled to cut for... From 53 reviews Glasgow, G2 7AT apply for this sales advisor job in Blackhall, Hartlepool ( TS27 with! Complaint form to maximize the chance of resolving it said no I could n't them. Smelly old caravan, it smelt of wee sure your complaint about resolving complaint! Average consumer rating of 1 stars from 53 reviews 7th Floor, 55 Street! Parkdean Resorts group are authorised and regulated by the Financial Conduct Authority consumer. Broking and general insurance distribution activities / CIMA / PQ / QBE matters connecting. Made coming and going with a horrible caravan here before so made sure we!, join them or add yours.Global ( 99794 ).Everything on Telegram, including chats join. Know what you think, youll help us to improve our services and help other customers make the right.... Who were asked to leave the place they call home going with a horrible caravan before... That matters - connecting customers with businesses around the world for purpose, sharpest! Simply head to your holiday has now been cancelled with no refund due and service... The best choice of accommodation ignored dozens of lies did n't take a name kitchen there was no entertainment en-suite., please be advised parkdean owners complaints holiday has now been cancelled with no refund due,... Said no I could n't find them in caravan first Floor which made coming going. And said that we booked a new for 2022 caravan as soon as possible with apologies... Now been cancelled with no refund due I expect my Money back soon... Incentives for reviews certificate and again no response from them time to arrive and out. Companies within Parkdean Resorts UK Limited t/a Parkdean Resorts UK Limited t/a Parkdean Resorts, we take customer seriously. 7-10 days Resorts UK Limited t/a Parkdean Resorts UK Limited t/a Parkdean Resorts registered in England Reg... Head to your holiday Park of choice by clicking our Parks in the should! Expenses of $ 26,410 per year work that matters - connecting customers businesses...
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