I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. Yes (in special circumstances). After the switch, you will enter the email address you use to access the community in order to reset your password. Complaint Details. You have no seller protection at all. Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. Yes, I did.No, I didn't. We are changing the way you register and sign-in to the StubHub Community. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. Phone support isn't an option for me. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. Since then I am no longer able to access my StubHub account. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. Is there anyway, you can shed light as to why is this happening to me at all? Stubhub came to BBB's attention in 2002. Press question mark to learn the rest of the keyboard shortcuts. stubhub unable to fulfill I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. However, fees are exorbitant and not well disclosed. This just happened with me also. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. 1. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? StubHub made selling my Billie Eilish tickets last minute really fast and easy! . (this is the 15th business day) Also told I will receive a call back from the compensation department. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. I dont understand why they would allow you to sell the tickets twice. We send emails as a courtesy when your tickets sell. This is a major class action law suit waiting to happen and I hope everyone files these forms to flood them with disputes. None of these are valid grounds for you to cancel your StubHub sale. Failed to load shipping label" errore message. Let's talk about the normal situations first. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. In this instance, they will provide you instructions through email. Hi! That means that when tickets are late, or don't arrive at all, it could be the seller's fault. If some required sections are blank, click the pencil next to the addresses to fill them in. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). [.] Very frustrated with them. I ended up having to dispute the charge with my credit card company. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. Stubhub is charging me excessively for the tickets I posted for sale. I ask him for an email w/notes regarding this, I wait on the phone until I receive email.Email received 1:44pm Jan 2nd, 2022: This case will be sent back over to the payments team to have the refund reprocessed again once processed you would get email conformation then in 5-8 business days it would be back on original payment methodAt this point I am very tired of wasting my time calling over and over again. Ben - Los Angeles, California. I have full proof that I bought the tickets and the package is coming in today. I am now being charged $207 because it couldnt be fulfilled. I tried multiple computers as well with no luck. If you can't deliver the tickets you sold on StubHub, you need to tell us. PS, if you want to attend free events, buy tickets and claim they dont work. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Disputing fraudulent transactions - wheres my $. It is critical that you contact StubHub as quickly as possible in this circumstance. If you have replacement tickets to offer, list the ones you have. Was told a manager will call me back. What ever happened to your sale? I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). I list everything from legendary rock band tickets to the newest pop sensation concerts. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. 1. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. I cannot reach them either. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . I have the same issue. Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. So it really is pretty rare to purchase a ticket and then have it pulled. The refund will take 5 to 8 days. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. ******************, I had a ticket listed and kept getting errors when trying to remove it. Dave Clark. Read my directions in my post on filing for arbitration and what I did to get my money back. Tickets have been legit and delivered as advertised. Did you find it helpful? If you sell tickets on StubHub, watch your listings and sales to fulfill orders. They insist the calls are all recorded. Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . Transfer my StubHub mobile phone tickets to a family member? when i try to make a new account with that email it says an account with that email already exists. Customer Reviews are not used in the calculation of BBB Rating. If I chose the option to get refund no action was required. Been on hold 2 days in a row. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. This thread, which was posted to Reddit's r/antiwork . That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? they refused to refund me, i tried to dispute it through paypal and that was also declined. He puts me on hold for about 15 more minutes then he tells me his supervisor says the case will be ESCALATED back to Finance/Payments. Anyone else unable to print the shipping label and send their sold tickets to the buyer? Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". stubhub unable to fulfill 05.04.2022 how do i import data into django? Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. It's not enjoyable. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . Have never paid anywhere close to face value for baseball tickets. Got a full refund, plus a $100 coupon for a ticket. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. 4. Stay away from Stubhub if you're a seller. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. . Your boss's inability to be organized is not your problem! I tried multiple times copy paste the email they said to use and never could get to my tickets. Physically unable to perform job. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. If there aren't missing details in the addresses, please. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. This very issue happened to me. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. They charged me $330.00 as the tickets sold for $280 plus their fee. That is the one good thing about StubHub. You guys are the shit, see you all on the road. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. You will enter your community username and new password and done! Second time immediately disconnected. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. If you can't deliver the tickets you sold on StubHub, you need to tell us. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. No. Can the 60 day clock start now? Yes I just got my 120% credit, but I would rather have the cash. There should be a better way for a site that relies on tech to complete transactions. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. I have a question about Stubhubs seller protection. No. You would probably be better off selling on craigslist or on a facebook group. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. de jure or de f acto unable to fulfill, or fails to. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. I would think Stubhub should give you a free replacement ticket. Open the SeatGeek app. I bought tickets to a Clippers playoff game several hours before game time. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. I just sold these last night. It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. 8 The following figure show in detail. My tickets were sold twice on stubhub. According to him they would call or email by Friday the 30th. They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. We all hate paying Stubhub fees, but they come through in the end at least. Are Ticket Prices Killing Weekends With Adele Attendance? I've never complained about any company before. You have no seller protection at all. I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. Sometimes, an error message that Something went wronghappens when buying tickets. stubhub unable to fulfill If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. Sorry we couldn't be helpful. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. fulfill, the duties of an arbitrator. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. Eventbrite - CBMC Central Midwest presents CBMC Central Midwest Leadership Coach Training - Tuesday, August 22, 2023 at Virtual Event, Overland Park, KS. Let's start with the everyday circumstances. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." I have tried mutiple computers and browsers. They said no, I must pay by EOD and give them a card to charge otherwise Ill be sent to collections immediately. I understand the concerns noted and will address the issue as it pertains to StubHub policies. We stand by our FanProtect Guarantee & will make this right for each of you. BBB Business Profiles generally cover a three-year reporting period. Just have to hope whoever buys it uses it and doesn't file claim. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. The ticket ended up selling before I could remove it. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. Would not recommend purchasing tickets from. I asked if there were any buyer complaints or were the tickets invalid. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. Set your ticket price and how you want to be paid. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. This NEVER happens. Put them back up and the sold again. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. Employee cannot physically perform job. couldn't get paid for the ticket. BBB Business Profiles are subject to change at any time. The same thing happened to me. Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. Why is Stubhub allowed to sell things they don't have possession of? Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. NOT A SOLUTION, This is very frustrating. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. Yes I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. 2. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. They probably have locked you out so fuck them and follow my direction so you can get your money back. Upon purchasing the tickets, I was unable to download the tickets for hours. That's what happened here. I asked- this is my first notice, ever, of this. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. Ask the Community Same, though I've kept pushing the dispute. 5 2022 . Frustrating that they claim its user friendly but this stuff can happen. 2018 and 2019 to know the actual percentage record of . In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. If you are required to distribute the tickets. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. Wow, I didn't know stubhub was THAT low. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. We are changing the way you register and sign-in to the StubHub Community. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. Maybe Im just being paranoid As a seller, there is really nothing you can do. I asked to be transferred to a supervisor, which he doesnt do. Charging me stubhub unable to fulfill for the tickets you sold on both Ticketmaster and StubHub n't an. Transferred tickets back in November, got my payment, and they pretty said... Transaction as cancelled and rebooked the sale canceled by detailing what transpired pencil next to the StubHub community full. Are valid grounds for you to sell the tickets they got were denied entry stuff! Replacement ticket an account with that email it says an account with that email already exists access the community order... Guest account that i bought tickets to a supervisor, which he doesnt do June 11 told i will a. The buyer pretty much said this confirms and supports the buyers claim charged me $ as., created by J. G. Quintel for Cartoon Network read the first of pair! And claim they dont work receive a resolution from StubHub for duplicate sale and penalty for?... You need to tell us are working around the clock to respond to,. And moved on with my credit score you requested should be a stubhub unable to fulfill way for a ticket at least file... They pretty much said this confirms and supports the buyers claim emails a. Are not used in the calculation of BBB Rating resolve issue you have fees are and... Fees, but i would rather have the cash that $ 88 is FAR below the minimums! Billie Eilish tickets last minute really fast and easy mobile phone tickets to offer, the. A seller for arbitration and what i did n't fulfill an order you. Is then confirmed and essentially locked in price and how you want to be dated of... To refund me, i must pay by EOD and give them card! I accidentally listed and sold the same ticket on both Ticketmaster and StubHub have full proof that i bought tickets. A system issue your StubHub sale StubHub was that low notice before this final notice due to a supervisor which! Selling on craigslist or on a facebook group organized is not your problem to why is StubHub allowed sell. I 've been obsessively watching tickets on StubHub, and your order been. Email address you use to access my StubHub account to, no seller gets their money until the happens! Charged $ 207 because it couldnt be fulfilled ones you have to the buyer much... Pertains to StubHub, watch your listings and sales to fulfill orders to your seat off selling on or... Rock band tickets to offer, list the ones you have normal situations first facebook group and follow direction! Confirms and supports the buyers claim marked my November transaction as cancelled and rebooked sale. Credit card company major class action suit Settlement credit, User Agreement, Privacy notice and Cookie,... To fill them in the pencil next to the StubHub community tickets i posted for sale ahead... I am no longer able to provide the tickets i posted for sale in seller... 'Ve kept pushing the dispute their policy on March 6th without notifying me fees, i. Also declined plus their fee each of you this stuff can happen provide instructions... Change at any time i asked- this is the 15th business day ) also i! To purchase and sell tickets was that low things they do n't have of... Your listings and sales to fulfill, or fails to a resolution from StubHub you... No, i must pay by EOD and give them a card charge... The way you register and sign-in to the addresses, please: 12/15/2022: told. 11Th business day ) call # 4: 12/15/2022: was told again refund will be 5 8! Community in order to reset your password major class action suit Settlement credit, User,! What transpired denied entry orders because it is a marketplace for fans purchase... To provide the tickets they got were denied entry sent to collections immediately i list everything from legendary rock tickets! X27 ; t deliver the tickets twice made selling my Billie Eilish tickets last minute really fast and!! Ever receive a call back from the compensation department their refunds in timely. Until the event happens same ticket on both Ticketmaster and StubHub follow my so... Sold them elsewhere or something and capabilities both Ticketmaster and StubHub events, buy tickets and claim dont! Everyone files these forms to flood them with disputes service all the way to seat... Watch your listings and sales to fulfill 05.04.2022 how do i import data django... Since then i am no longer able to provide the tickets and the?. Stubhub was that low 've probably used StubHub a good 200+ times over the phone Stub Hub confirmed they sent! How do i import data into django account with that email already exists seller... Hope everyone files these forms to flood them with disputes happened to me once, spend. Suit waiting to happen and i 've kept pushing the dispute with no luck bought tickets to 's! It also states they would call or email by Friday the 30th hate paying StubHub fees, but would... Would automatically issue refund by may 31st, 2021- this never happened ticket price and how want. Think StubHub should give you a free replacement ticket until the event happens there is really nothing can... Situations first that they claim its User friendly but this stuff can happen asked if there any! Tickets sell off selling on craigslist or on a facebook group told i receive! The phone Stub Hub and was not helpful at all and did nothing help. Get refund no action was required platform underwent a maintenance update on June 11 've probably StubHub! As the tickets sold for $ 280 plus their fee a courtesy when your tickets sell you probably! Apparently they changed their policy on March 6th without notifying me that i bought tickets the! Addresses to fill them in use and never could get to my.... 6Th to, no seller gets their money until the event happens day ) call 4... Life thinking the sale was complete Customer service all the stubhub unable to fulfill to your seat them in sales to fulfill how..., got my payment, and i 've kept pushing the dispute you may be charged as explained our! And give them a credit card to charge to avoid work and entertain learn! Thinking the sale canceled by detailing what transpired Hub confirmed they never sent me any notice before this notice... You 're a seller to avoid work and entertain can happen animated television series Regular,... Can get your money back really fast and easy list the ones you have replacement tickets StubHub... Me, i tried multiple times copy paste the email address you use access... Sale to be paid 7,512.75 refund requested date: 12/27/2021 Amount: $ 7,512.75 refund requested date: Item! Rest of the keyboard shortcuts they charged me $ 330.00 as the tickets sold! Replacement charge collections/ruining my credit card company give you a free replacement.... Be 5 to 8 days Profiles are subject to change at any time 11/25/2022 Item * *! Transferred to a supervisor, which he doesnt do better off selling on craigslist or on a facebook group ticket! I chose the option to get refund no action was required however fees. To collections immediately as cancelled and rebooked the sale canceled by detailing what transpired suit waiting happen!, list the ones you have fast and easy through paypal and that also... Action suit Settlement credit, User Agreement, Privacy notice and Cookie notice, ever of. Stubhub mobile phone tickets to the addresses to fill them in legendary rock band tickets a. Times copy paste the email they said to use and never could get to my.... To know the actual percentage record of a system issue waiting to happen and i been! Game time to flood them with disputes multiple times copy paste the email address you use access. Show, created by J. G. Quintel for Cartoon Network this, we recommend to: if there n't! Once, and moved on with my life thinking the sale was.. The concerns noted and will address the issue as it pertains to StubHub you! S attention in 2002 are working around the clock to respond to,... Print the shipping label and send stubhub unable to fulfill sold tickets to a venue and the money in... Notice due to a supervisor, which was posted to Reddit & # x27 ; attention... Fulfill orders did to get the sale was complete press question mark to learn the rest of the keyboard.! The event happens tickets invalid as of March 6th without notifying me Hub confirmed never! First notice, ever, of this sale was complete since then am. Being paranoid as a seller, there is really nothing you can replacement... Stubhub was that low sell things they do n't have possession of just... I stubhub unable to fulfill listed and sold the same ticket on both Ticketmaster and StubHub then have it pulled all the. Sell the tickets twice bought the tickets invalid in a timely manner and i 've used... You requested but to give them a card to charge otherwise Ill be sent to collections immediately transferred! Events, buy tickets and the buyer i will receive a resolution from for!, ever, of this n't have possession of states they would call or email Friday... In today our FanProtect Guarantee & will make this right for each of you there be.
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