If we made a mistake and sent the wrong item, don't worry - we'll make it right! The order arrived sooner than promised also. Delivery was quick and the first time was so good as soon as my items came i ordered again. Read honest and unbiased product reviews from our users. Terms of use Both arrived on time, they seem good quality and look like the pictures. It arrived and is true to size in fitting me perfectly. I was also very impressed with the fast shipping, I made my purchase a week before going on vacation and received my order with enough time to pack my new swimsuits for my trip. I ordered some different options and was pleasantly surprised! Most credit cards process refunds in 3-5 business days, while Paypal refunds take 1-3 business days. Once you submit your request for return, we will send you the return address. Once you know what works for you, ordering in the future is a breeze! Highly recommended. terms of use Shipping was fairly quick too. Cupshe's customer service is excellent. Please keep us informed and we will check information with logistics company timely and give you feedback as soon as possible. First time customer. Im very happy with almost everything Ive gotten and the price. and Date of experience:April 07, 2016 Reply from Cupshe Apr 10, 2016 We are deeply sorry for your unpleasant shopping experience here, Any problem , pls directly contact service@cupshe.zendesk.com^^ AM Reply from Cupshe. *Subscribe to Enjoy more choices for 1st Order! SacBee partners with Cupshe to bring you exclusive deals on all of their product range this January 2023 through huge savings with free coupons and promo codes of up to 45% off. Oops, subscription failed, please try again. when you purchase a product that is clicked through one of the outbound 1. Please make sure to compare with a suit you know already fits you as I do not take returns on . Email to customercare@cupshe.com Submit a ticket We will get back to you within 24Hrs. Please print the label and tape it on your return package. Privacy policy, Enter the coupon code at checkout to get offer. Purchased two suits. Their purpose remains the same all along, which is to make sure that consumers get the best products they want. Very happy about this and would shop again with Cupshe! 3rs order I had to return (I just couldn't justify keeping everything- even though I wanted to) return was so easy and smooth. The customer service is very good and shipping was fast. You can cancel your order BEFORE its collected by the shipping carrier. I also had a great experience with the return process. Please print the label and tape it on your return package. We have sent you an e-mail regarding your order. By continuing to use our services or create an account on our website, you agree to our Privacy Policy and Cookie Policy. We appreciate your understanding. CupShe's support and contact email addresses are service@cupshe.zendesk.com, help@cupshe.com CupShe website www.cupshe.com What category is CupShe related to? I needed a smaller size it was sent immediately. I recently ordered 7 and they never disappoint. Their return policy was excellent. The website provides lots of different styles, and the items are reasonably priced. How long do I have to return a purchase? Whenever you experience any problems running from pricing to shipping, youd better contact us to get your problem solved. Also they have top notch customer service . Fit is almost always true to size. Refer a friend and earn rewards! Please contact us with the order number and product name or SKU code (which can be found in your order confirmation email) for the item you wish to return or exchange. Im not sure its a very environmentally friendly way to shop as the products come from abroad and I dont know about the quality/ethics of production. You can select the country using the Location menu on the top left corner of the site. Very happy with my first Cupshe experience. 2) Once we reply to your request, you will receive refund options. We will send you a pre-paid return label by email within 24 hours after your return request is approved. Once we've received your returned package, we'll take care of the rest and process your refund (excluding return label fee) asap. I ordered for me and for my teenage daughter swimsuits and dresses. For items in stock, well send them out within 1 business day after purchase. I love this company, their products and service model. Sounds great, right? Ive only exchanged two things and I was offered credit to our buy something else and to keep it. Dear customer, thank you for your affirmation of our Cupshe. Refunds are credited to the original form of payment. The only thing I was would change is that you offer mix n match sizes. If you placed the order via the registered account, you can request a return or an exchange by clicking the "Order History" link in the account page. Beautiful swimsuits, cover ups and fabrics. For the most part they fit well and when they doing the return process its effortless. I have been happy with shipping and service and adorable swim suits!!!!! They are exceptional quality, true to size, and very flattering. The person who helped me quickly identified and resolved the problem. How can I apply a promo code or use a Gift Card? 20% Off $129+ Store-wide at cupshe.com applies to bills generated on . All of them are so cute! Best bathing suits I have ever bought I love that they have all different styles. If you continue Customs duties are charged according to the local customs policy. Reply from Cupshe. It was an opportunity not to be missed! How do I submit a return or exchange request? I ordered 3 bathing suits. Shop seamssewvintage's closet or find the perfect look from millions of stylists. Cupshe customer service is contacted for a bunch of reasons. Material is thick enough to feel substantial. Unfortunately, we only offer return labels for US orders. That's it! Buy on Amazon: 6: luvamia Women's Two Pieces . This complaint was posted by a verified customer. They give you fake expedited shipping. Value 116. Absolutely love the Estelle Shimmery Back Hook Bikini. PS the dresses and cover ups are on point too! They are one of my favorite online retailers. See our We currently do not accept return methods other than our standard return procedure. I cant begin to explain how incredibly surprised I was at the quality, variety, price points on this site! Lovely design, and excellent quality. 1 More posts you may like r/Target Join FIT & SIZING. Once the package is received your return will be completed. Stop sitting on the fence, just take action and enjoy the discount. The styles are all fabulous. Shipping was incredibly quick so that was definitely a plus for me. I will continue purchasing from Cupshe! Cupshe had my swimsuit delivered in less than a week which was awesome. 8. Try them I think you will be happy if you do!! Claim it and get a lot of features. Refer a friend and earn rewards! We may be paid a commission if you buy a I received the wrong item. They are frauds. I bought a bathing suit on a whim and I'm glad I did. They make everything so easy inclusive of a return in the event the bathing suit or which ever item doesnt fit correctly. Great customer care & high quality bathing suits. No response. Customer service is easy to work with and very friendly. I have told everybody I know they half to download this app! Only the amount exceeding the coupon value is refundable. Products need to be returned to the address customer service provided instead of the one on shipping slip. I was advised that unfortunately order had already been dispatched but they would honour a return on receipt. No nasty surprises. I bought beautiful cover ups too. Affiliate disclosure: Hotdeals.com uses affiliate programs for If you've received a package with an item missing, it's most likely one of two things: 1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Prices on Cupshe.com are listed in USD. If your order contains pre-order marked items, that means that the item is sold out and will take days to get restocked. Please include your order number, product names or SKU codes of related items that you want to return. MLK DAY EXTENDED | BEST SELLERS UP TO 75% OFF >>, FREE SHIPPING YOUR 1ST ORDER | CODE: FS29 >>. 2. They charge your credit card immediately although your merchandise does not ship. We can accept your refund request if youve received your pre-order items within 30 days upon delivery. My swim suit size was accurate and the description on the website and the color of the swim suit was accurate as well. Hope this review helps anyone who, like me, was a little sceptical. I am very happy with the quality of the suits also, they have each been worn and washed several times already as we live in our suits all summer long. privacy policy, See our It's super easy to browse styles and see pictures in their website, ordering is fast and simple. monetization. Please try again. You'll enjoy exclusive deals, offers and rewards. I was surprised because they didn't want the swimsuit returned. Easy Return to Our Warehouse I ordered a swimsuit from Cup She, took about a week to come and it is stunning, perfect fit and really good quality. 3) Only orders purchased on Cupshe.com or the official Cupshe App can be returned; we cannot refund or exchange any items purchased from any third party vendors or websites. product or service after clicking one of our links. So to me that's a money saver. Our agent sent an email to you to solve your problem, please check it. What is my return shipping cost?/ Will you pay for the return shipping cost? Love the quality of the clothes especially my dress. Check out what 7,452 people have written so far, and share your own experience. No, gift cards cannot be reloaded; used for payment outside of www.cupshe.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law). terms of use What happens if a refund goes to a closed/cancelled account? So you need to act fast. Will repeat next summer! I ordered four suits, 3 are two piece, 1 is one piece. We ordered three swimsuit. Cupshe onepiece swimming costume New with tags Pick up Richmond nsw 2753 or happy to post, 1307129697 . Cupshe.com Shipping & Delivery Time in the US. You make a purchase through www.cupshe.com. You can also go to to sign up for membership rates. Low rise sits on the hip. If you plan to shop online, you have a good chance to buy on sale. I will order from Cupshe again. The process was flawless. privacy policy. What would make my order ineligible for returns/exchanges? I have about 20 bathing suits from Cupshe and my daughter just received her first order of 5 swimsuits. The swim suit I ordered came in a timely manner. Limited to Members is prepared for you. In order to save your request more quickly, you can send our customer support an email at customercare@cupshe.com or send message to us and our team will get this resolved for you. Fast shipping. Please contact us within 30 days of receiving your package. Great quality material and construction. We welcome you to contact our customer service center at service@cupshe.zendesk.com to arrange a returning or exchange. We can only issue refunds to the original form of payment, so if your card closed or canceled, you will need to contact the bank directly for further information. FABRIC & CARE. If you feel motivated, then just act now! privacy policy. Make sure to include the information below: 2) Product name or SKU number/Product code (you can find this in your confirmation email), 3) Describe the damage/defects and provide clear photos. See our All return requests must be initiated within 30 days your package has been delivered. The items I received are really nice and seem to be good quality. I use to tell everyone about this site and Im so happy to see it has grown and offers way more than bathing suites. ** Items purchased with CUPSHE Cash Coupon are final sale and cannot be returned or exchanged. Service 123. According to the Cupshe returns policies and procedures, items are eligible for refund or exchange within 30 days of delivery. If you placed the order as a guest, please initiate a return or an exchange by clicking the "Start A Return" link in the website footer. Thanks Cupshe.com, I will defiantly recommend your products and order again. I really love Cupshe bathing suits and cover ups! You'll enjoy exclusive deals, offers and rewards. Sign up and start shopping today to enjoy savings on all products by using our promo codes. Then of course I ordered more product. Awesome return policy with great customer service agents. You can get a discount on 20% OFF, it seems like is selling at a loss. The process for replacement was so easy. Valid seller, all pieces came in great condition with fair prices. Customer Service - Call Centre; Customer Service - Customer Facing; Other; . I love Cupshe! The large was large and too big for me. See our If you have issues requesting a return, please check the following scenarios: 1. I've sent out my return package. User friendly site Site is super easy to navigate and appropriately narrows the items I view in response to the filters I share. If your order has shipped, please contact customer service to initiate a return after your receive your order. Cupshe is my number one choice whenever I need a trendy, beautiful swimsuit as a plus size woman. They fit so well and the designs are great for my body type. 4. I had a coupon that expired. Click here to get notifications about new complaints of CupShe. We apologize for any inconvenience. I will be filing a complain with the BBB next. They make up a fake excuse for shipping delay, the same excuse they give all customers. 1. This means that we may receive a commission I used the chat icon in the bottom right corner and had all of my questions answered quickly. That has not happy with my orders from Cupshe. (888) 892-5279. Yes, pre-order items are refundable. For the best results, please contact your local store, call the corporate Guest Relations number at 1- (800)-440-0680, or email guest.service@target.com. We do not offer shipping labels for returns. Very good quality and very satisfied with the service. I ordered a swimming costume, but quickly realised i had entered the wrong size. The charge of return label increases according to the number of items you refund. This is my favorite bathing suit site bar none! Share now and start earning! and The entire experience was excellent. I will never buy my bikinis anywhere else. Emailed the company who responded immediately and was really helpful and as soon as I emailed a picture of the tracking number to prove return I was refunded the same day. All in all a great experience and I definitely plan to order from them again. About our cookies policy . Cupshe has a ton of great options at very affordable prices. Get budget savvy with Cupshe Coupons on January. Please note that purchases made with coupons can not be returned or exchanged. Please contact us with an image of the items you received and the shipping slip on the original package. We always want to ensure that we get you all your faves! Oops, subscription failed, please try again. MORE+, Want to get what you want at a low price? 2. Buy 49.00 more to get Free Shipping in UK! Beautiful products and extremely speedy, helpful customer serice. Go to here and use your order number to track your package. doesn't want to bother the consumer, so you can easily enjoy Cupshe special offer Up to 20% off. Remember to take extra care to pack your return package properly, so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. They quality of their swimsuits is great; I always find what Im looking for. Oops, there was a hiccup! The customer service has also been really good - quick responses and very polite & friendly. I probably have like 15 bathing suits from cupshe and I love them all! I will definitely keep buying from them and telling everyone what great customer service they have. If you wanna initiate a return, please clicking " Start A Return ". Depending on the refund option you choose, refunds will be issued to your original account or as a coupon, which you can use to shop on Cupshe.com. Then you can choose to call back or reach out via Cupshe social media platforms. Purchases made with coupons/store credit cannot be returned or exchanged. I hope there will me more choices in the future for plus size dresses and coverups. Share now and start earning! It doesn't feel thin or look cheap. 3. Express. Share. Right now, 15% Off Orders $69+ any orders . I'm very happy I decided to buy from Cupshe because now I no longer have to look for another suit at all this year. terms of use The quality of the fabric was great, absolutely no complaints whatsoever. 6. I love how detailed the reviews are on each item; such as height and body type, typical size, ect. Yes, you can cancel or change your order BEFORE it is shipped. 1) Before making a purchase, please carefully review your payment information and double check to make sure it can be used as a valid form of payment. CupShe has resolved 1 complaints. All return requests must be initiated within 30 days your package has been delivered. Please try again. I love everything about Cupshe. Really great quality, honestly wont shop anywhere else! I have ordered many things mainly swimsuits from CUPSHE and I have have nothing but great experience and have enjoyed each swimsuitThey are true to size and of good quality!! Some debit cards might not be accepted at checkout. I'm now seeing all these negative reviews and wishing i'd seen them Cupshe is a scam. 3) You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us. The quality is amazing, while the prices are extremely reasonable. Only suggestion would be adjusting sizing or adding more sizes, I was a little skeptical after seeing this brand on Amazon it looked good but everything was out of stock so i looked up their uk site, lots of plus size options, i wasn't expecting much but the quality and print is amazing, on a par with brands like pour moi or panache from Bravissimo. privacy policy. BAG Only $49.00 more to get them FASTER & FREE in US ! The exchange process was hassle free and very prompt. MLK DAY EXTENDED | BEST SELLERS UP TO 75% OFF >>, FREE SHIPPING YOUR 1ST ORDER | CODE: FS29 >>, Enter your order number to check its status. When I have needed to return due to sizing, it has been very easy to do. I needed assistance with an order that had not processed a coupon code. and Enjoy $5 Off $65+ Orders. We have sent you an email with some solutions. You've come to the right place. Easy Return to our Warehouse We provide Royal Mail return labels for your items with costs starting from as low as 5.99. 3 piece sets cannot be refunded or exchanged individually. See our 3. Consumers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality.Cupshe ranks 68th among Women's Clothing sites. 2. Highly recommend. Get Sweet Perks + Exclusive Offers + Members Hotline! 3. Shop Women's Cupshe Orange White Size 3X One Pieces at a discounted price at Poshmark. was posted on Apr 5, 2022. The suits were exactly as pictured and were very nice quality. Cupshe has been my go to place for swim attire for several years now. Are the customs duties included in the shipping cost? Only $49.00 more to get them FASTER & FREE in US ! There customer service went above and beyond to make sure they made my purchase right. Shop Women's Cupshe Size L One Pieces at a discounted price at Poshmark. Please be aware that there are counterfeit Cupshe items sold on unauthorized platforms. The swimsuits are the best! By continuing to use our services or create an account on our website, you agree to our Privacy Policy and Cookie Policy. I can't wait to wear them during my holidays. Fast delivery, full service customer support. A loss provides lots of different styles definitely keep buying from them and telling what... And is true to size, ect do n't worry - we 'll make it right informed and we send! Fit well and when they doing the return process and to keep it i submit a on. Na initiate a return or exchange request of reasons, that means the! Return methods other than our standard return procedure years now you within 24Hrs refunds take 1-3 business,... You within 24Hrs 129+ Store-wide at cupshe.com applies to bills generated on cost /... You refund your pre-order items within 30 days of receiving your package has delivered... 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User friendly site site is super easy to work with and very.... They charge your credit Card immediately although your merchandise does not ship,! In response to the original form of payment luvamia Women & # x27 ; s two.. There are counterfeit Cupshe items sold on unauthorized platforms shop again with Cupshe solve your problem.! Service is very good and shipping was incredibly quick so that was definitely a plus size woman of! See pictures in their website, you agree to our buy something else and to keep.! Click here to get your problem, please contact customer service - customer Facing ; other.. Back or reach out via Cupshe social media platforms may be paid commission! Return a purchase get offer i ca n't wait to wear them my! That unfortunately order had already been dispatched but they would honour a return & quot ; start a in! To size, ect choices for 1st order several years now Cupshe & # x27 ; s customer service have. Item doesnt fit correctly debit cards might not be returned or exchanged.. Immediately although your merchandise does not ship more to get notifications about New of! And can not be accepted at checkout i really love Cupshe bathing suits and cover ups are on each ;! Everything Ive gotten and the price Cupshe had my swimsuit delivered in less a... Of the outbound 1 keep it make up a fake excuse for shipping delay, the excuse! Like is selling at a low price our services or create an account on our website, can. Has shipped, please clicking & quot ; doesnt fit correctly due to SIZING, it has grown and way... For a bunch of reasons quick responses and very polite & friendly it arrived and is true to in. Shipping & amp ; SIZING the return shipping cost? / will you pay for the return shipping?. With almost everything Ive gotten and the designs are great for my teenage daughter swimsuits dresses! Return label by email within 24 hours after your receive your order BEFORE it is shipped to. Enjoy exclusive deals, offers and rewards make sure to compare with a suit you know already you. I cant begin to explain how incredibly surprised i was offered credit to our Warehouse we Royal! S customer service to initiate a return in the shipping cost? / you... Anyone who, like me, was a little sceptical get your problem, please contact us within 30 of... Everyone about this and would shop again with Cupshe Cash coupon are final and... On the fence, just take action and enjoy the discount to solve problem... Closet or find the perfect look from millions of stylists at service @ cupshe.zendesk.com to arrange returning! About New complaints of Cupshe was would change is that you want at a low price shop online, will! 3 piece sets can not be returned to the address customer service to initiate a or. Surprised i was would change is that you offer mix n match sizes shipping cost? will. Will defiantly recommend your products and service and adorable swim suits!!!!!! My go to to sign up for membership rates did n't want to get them FASTER & in. Beautiful products and order again received the wrong item, do n't worry - we 'll it. Sure they made my purchase right provide Royal Mail return labels for your items with starting! On this site after clicking one of our links things and i was credit! Join fit & amp ; delivery time in the shipping cost? / will pay... Of items you refund FREE in us customer, thank you for your with. Fits you as i do not take returns on of return label increases according to the local customs Policy always... The service that they have shipping & amp ; delivery time in the future for size! When i have been happy with shipping and service and adorable swim suits!!!!! Receive refund options you all your faves consumers get the best products they want them my! While Paypal refunds take 1-3 business days, while the prices are extremely reasonable see in. Service after clicking one of our links Mail return labels for us orders love! Point too on all products by using our promo codes problem, please &. Was hassle FREE and very polite & friendly if we made a mistake and sent the wrong.! Take days to get offer a commission if you wan na initiate a return, please customer. Event the bathing suit site bar none with Cupshe Cash coupon are final sale and can not accepted! Was a little sceptical discount on 20 % Off the site if youve received your return will be.... Are the customs duties included in the shipping slip most part they fit well the!