All-Inclusive Prices Starting At $1380 Room Only - $1218 Room & Breakfast - $1312 More Info Hotel fees paid at the hotel - Destination fee $1.30 per room / night Service fee $12 per room / night The Westin Cozumel is the modern dive resort getaway A total of 146 rooms are available at The Westin Cozumel, plus an additional 6 suites. Again, they were really nice and attentive but zero effective. personal references to Alfonso should you require. The Westin Resort & Spa, Cancn Boulevard Kukulcan KM 20, Cancn, Quintana Roo 77500, Mexico Phone: 52-998-848-7400|Check in: 4 p.m. |Check out: 10 a.m. 61F / 16C Activity Schedule|Announcements|Resort Policies|Accessibility Resort Info Resort Toggle MenuResort Menu Overview Photos Villas Activities Amenities Dining Maps Offers Community Enjoyed every minute of being there, recommend Check-in was early, the service was friendly. Call from USA (312) 757 - 6167From Mexico dial 987 - 119 - 3731 WhatsApp Free International text and calling +521 - 987 - 119 - 3731, Certified / Fun DivesPrivate ChartersDiscover SCUBAOpen Water CertificationAdvanced Open Water CertificationRescue Diver CertificationNitrox Certification, All-Inclusive ResortsCozumel HotelsBest ValueFind UsClassroom FAQDiving FAQTravel FAQ, Scuba Schools International | Professional Association of Diving Instructors |Divers Alert Network | World Recreational Scuba Training CouncilNational Association of Underwater Instructors | Scuba Diving International | British Sub-Aqua Club, The Westin Cozumel offers a number of room options. Whereas some resorts you might be running from mosquito swarms as you walk from your hotel room to the dining area, the ocean breeze which sweeps the entire property of The Westin sees to keeping the property mostly bug-free. Carretera Costera Norte Km 4.8, Cozumel 77613 Mexico. The rooftop pool had no cushions out on any of the chairs, and none of the staff seemed to know where they were. Please wait, we're checking available rooms for you. The Westin Cozumel Carretera Costera Norte Km. We recommend calling ahead to confirm details. The other restaurant is called Cuazmil. Sit back and relax. PROS: *Hotel- very nice. You will be subject to the third partys terms and conditions and privacy policy. 4.8 , Cozumel, QROO 855-516-1090 Reserve Outstanding value on upcoming dates. For the price, the Westin Cozumel was an excellent value. If we can make your diving any easier, safer, and enjoyable, please tell us how! The restaurant was good here, I had tasty dishes. The staff is very nice and try hard to make their jobs, but it is clear that: a) they are understaffed and b) they have not been trained at all. To summarized: worst hotel I have seen in that price range, i feel like SPG presented false advertising for this hotel and this badly impacted my perception of the Westin brand.Most of the staff provided a very bad experience, but a couple of people were nice though. The hotel is beautiful, brand new, rooms are spacious and they all have a very nice ocean view. Let your cares and worries disappear while lounging at our resort-style pool, surrounded by palm trees and sun loungers. What are some restaurants close to The Westin Cozumel? Everyone else was not as attentive as him, the front desk staff was low and sometimes rude, our room was not cleaned during our stay and front desk could not care less.The reasons why I would go back is because of location, view, as the hotel is a full ocean front and Ian De la Rosa. It is not a very deep pool . WiFi and wired Internet are free in public spaces. The food for lunch and dinner, while sounding good on the menu, is inedible. The service was exemplary. Our beachfront hotel offers a personalized experience with on-site dining and ocean-view rooms. Wow I've never seen anyone leave a room so immaculate! Hotel was very clean, free Wi Fi. Two servers by the pool really stood out. Daily Housekeeping. Book your stay at The Westin Cozumel resort. Business travellers will have access to a business centre provided on site. | They are outfitted with welcoming decor. Might be worth it to head into town for GREAT dinners for very low prices. Guests will enjoy Caribbean meals at La Cabana del Pescador, which is in 100 metres away. We made the reservation in November and at this time, there were no bad reviews, so I am sharing our experience so no other trip advisor traveler will have such bad experience. Great works of art on the wall as well as peace and quiet. The information published here is to give the client an estimate of . Can they explain exactly what additional expense this non-resort hotel needs to recoup from a 12 year old child staying with their parents in a room with 2 beds?Until someone goes in there and makes big changes, it is not worth the money or the SPG points to stay there. This venue has a rooftop swimming pool as well as a sauna, a roof-top pool and an infinity pool. All rooms are smoke-free. The Westin Cozumel All Inclusive is an all-inclusive resort. Does anyone have an email for a good contact at the hotel? Im lifetime Titanium with Marriott but this is one place Ill never go back to. Aparcamiento gratuito. We made the reservation in November and at this time, there were no bad reviews, so I am sharing our experience so no other trip advisor traveler will have such bad experience. If you don't feel like dining out, the room service was ready to please. As the name may imply, this is a Yucatan specialty restaurant, but also feature internationalist fusion with the Inca-Mayan cuisine. more. That day, they lost people orders, everybody was waiting hours and we were not the only people complaining that night but it turned out that there were many nights like this during our stay. Get to a meal a little before you are super hungry because things move a bit slower here. . The staff is always nice, smiley, friendly and really trying to help.All in all we would recommend this hotel, especially if they manage to fix the issue with their member lounge. Arriving that early to the property at 8:30am in the morning, and having hight occupancy in the hotel, the team make efforst to accomodate you as soon as possible giving the Elite member tire and providing benefit of early check in in order to have you and your family on 7 in a reservation of only 2 people, the best that we could. On the other hand, thank you for mentioning all the wonderful amenities and facilities you have enjoyed while you were with us.We are hoping to see you back very soon.Yours fairthfully,Javier Estevez, General Manager. Start your day at Las Gaviotas restaurant,enjoying our varied menu with fresh seasonal fruits, freshly baked home-made bread, natural juices, freshly coffee and balanced Mexican and International dishes, including our Eat Well Menu. During times of uncertainty, we recommend booking an option with free cancellation. Or at least did last year! Tout proche de monuments populaires comme Scorpion . Breakfast is buffet style, and available for $20 to those guests not on the all-inclusive plan. If you dont book a flexible rate, you may not be entitled to a refund. 4 $5 cab ride into town. Be careful! Also, just be prepared. *Extended breakfast hours available Saturdays and Sundays until 3PM. Re: Westin Cozumel All Inclusive Option 3 years ago Save It includes an in room minibar but with beer and soda only. We made the reservation in November and at this time, there were no bad reviews, so I am sharing our experience so no other trip advisor traveler will have such bad experience. *Drinking water- They leave several bottled waters in your room each day, and you can ask for more. Hotel fees paid at the hotel I have been platinum SPG/Marriott and for many years, this is the worst Westin I have ever seen. I complained about it and they offered me the breakfast at the restaurant. The Westin Cozumel overlooks the Caribbean Sea from the northwestern area of our paradisiacal island. This is neither an offer to sell nor a solicitation of offers to buy in any state or other jurisdiction in which registration requirements have not been met. Outside of that, the hotel is very badly run. Finally, you have the top-floor suites. The Deluxe is available in one or two-bed options. The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. Marvellous service, pleasant personnel, modern design. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Also- tho expensive - the couples massage is a wonderful experience! Lunch You can get 2-tanks complete in the morning and just around the corner from the hotel you can get in 18 holes of golf after lunch. Offering a walk-in shower and a separate toilet, the bathrooms are appointed with a hairdryer and bath sheets. Angel, Ananias, Jorge, Marco, Erbe, and Alejandra were all wonderful to name a few. Those two ladies are pros! Please see our partners for more details. Lunch For a few days, the shop only had Evian water, for $4/ litter. An elegant and charming atmosphere, Cuzamil offers you its innovative menu with international dishes of signature cuisine. A delivery charge of $5.00 plus service charge and sales tax will be added to all orders Available Wednesday through Sunday. Unfortunately, this hotel has not trained its staff and they are not capable of serving guests in any facet of the operation. We all hope to have a new opportunity to be at your service in a near future to The Westin Cozumel.Sincerely,Javier Estebez,General Manager. Offering a private beach area and water sports facilities, The Westin Cozumel is located in Cozumel in the Cozumel Region, 8.7 mi from Dolphin Discovery Cozumel. Early check in and friendly service. The whole hotel was very clean. It includes an in room minibar but with beer and soda only. All fields must be valid. What food & drink options are available at The Westin Cozumel? In addition this is paired with the worst service you can get (30 mins wait to order, then main dishes served as we are still eating appetizers. Yes, The Westin Cozumel offers airport transportation for guests. You may want to try our handcrafted beverages, At Westin, we know that restorative sleep is essential to your well-being, Revitalize during your stay with an assortment of nourishing, healthy options, Discover a place where you're given a choice not just to get up, but to rise, Carretera Costera Norte Km 4.8, San Miguel de Cozumel, Quintana Roo, Mexico, 77613, Languages spoken by staff: Pool was clean. Pool was beautiful, what an amazing view! This is the version of our website addressed to speakers of English in Canada. The housekeepers did an amazing job!! We stayed here when it first opened, and it was great. If your plans change, you can cancel free of charge until free cancellation expires. This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. We will share your comments with Sandra, Arcos, Wilder, Reyes, Guillen, Marco and Fernando to encourage them to continue improving and providing the best service, I am sure they will take into great consideration your opinion. *Check in- super fast and easy *VERY CLEAN- this is a beach front hotel and the floors in the lobby were a shiny marble material and they were kept super clean. Checkin:4p.m. | Dear Paradise750785 I would like to thank you for taking the time to highlight our hotel. Really enjoyed that they had onsite restaurant Cuzamil, no need to go somewhere else. A total of 146 rooms are available at The Westin Cozumel, plus an additional 6 suites. An elegant and charming atmosphere, Cuzamil offers you its innovative menu with international dishes of signature cuisine. The food for lunch and dinner, while sounding good on the menu, is inedible. The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. The Westin Cozumel Hotel boasts with its an outdoor swimming pool, a sunbathing terrace and a wellness centre. They did not want to ruin their New Years fun. And trips to the spa were pure luxury. I should note, if you need a room with two beds, the Classic Balcony is the minimum room level required. - See 726 traveler reviews, 1,286 candid photos, and great deals for The Westin Cozumel at Tripadvisor. Breakfast They did not even have milk for the breakfast until several of us complained. There is also a snack bar by the pool that is open for lunch 11-6 Plaltunum, Titanium and Ambassador Marriott members can have 2 people eat breakfast for no charge at Gaviotas. Drinks and food were wonderful! Rosa Road, Bgy. Excellent hire for Westin HR and do not allow yourself to loose such person. I was doing some special requests, using points, trying to use the elite lounge etc and they were completely confused by my requests. (the DJ is usually there only on Saturday- but he was also there Sunday for Father's day when we visited). It is large with a nice big baja shelf area, and an enormous regular swimming area. It is addictive. Lunches and dinner ala cart and beautifully presented and served. Alternatively, you may use, InterContinental Presidente Cozumel Resort Spa. The breakfast was good, the stuff was accommodating, the grounds were clean. I booked on Marriott points months in advance, and 2 hours before my arrival they cancelled it. Yes, The Westin Cozumel Hotel provides Wi Fi in public areas. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. And the pool bar during the day. We saw a huge eagle ray right in front while snorkeling and so many beautiful fish! Sign in to get trip updates and message other travelers. Open for On the other side, you can see the beautiful forest. Some dishes are just bad (fish tacos that are literally fish and tortilla, veggie burger that tastes funky), but some really feel like they should not be eaten (like the glowing light blue fish eggs served with the tequila grouper, or worst,We stayed for 6 nights in early January, and I wish we had gone somewhere else. The rate for the time period I am going was 145.00 per night. $5 cab to town. The own beach is 13 minutes' walk away. Skip to main content. Thanks to Jorge, Margarita, and Vicky for their attention during breakfast, lunch, and dinner at Gaviotas. Restaurante Gaviotas restaurant has a spacious terrace, and welcomes guests with dishes of Mediterranean dishes. I looked at the Chase Rewards website and found a special one day 48% discount for the all inclusive for for 2 adults for 212.00 per night, or about 56,000 points. essentially imbedded into the beach. This resort is committed to making our facilities, amenities and services accessible to guests with disabilities. More Cuzamil Mediterranean Discover a unique balance of energizing adventures and relaxing amenities at The Westin Cozumel resort. The Westin Cozumel offers its guests a full-service spa, an outdoor pool, and a sauna. We loved that the hotel has its own ProDive shop and pier from which boat launch, it is super convenient! For enhanced views, head to our Sky Lounge, the highest one on the island. If not, ask for him. We will definitely be returning. If you like to snorkel this location is a dream. This hotel is still working a few things out but it seems like most of the early problems are being eliminated. 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